Independent @ Home & PPL

Strengthening CDPAP for You

Independent @ Home is an approved facilitator for the Consumer Directed Personal Assistance Program (CDPAP).

Call us: 1-800-234-2211

To have one of our representatives contact you, please complete the form below

Independent @ Home will be partnering with the new statewide fiscal intermediary, Public Partnerships LLC (PPL), to make sure you continue receiving the best care from your trusted personal assistants.

What This Means for You

  • You can continue to work with/or sign up with Independent @ Home as your facilitator. 
  • Services to consumers and payments to personal assistants will continue without interruption.
  • We will make sure you continue receiving care and services in the ways that matter to you.

What You Need to Do Now

You will need to transition to PPL by March 28, 2025 to start April 1, 2025 as your NY Consumer Directed Personal Assistance Program (CDPAP) provider. You can still work with Independent @ Home as your facilitator. 

Independent @ Home will reach out to you to start the transition and make sure you are all set to continue with CDPAP. However, you do not have to wait to hear from us. Starting January 6, 2025, you can call us at 1-800-234-2211 or email us at Independent@independenthcs.org.

Here are the steps to transition:

  • Consumers
    • Connect with Independent @ Home to start the transition
    • Complete the necessary forms (online through the PPL @ Home system or in-person at our Independent @ Home office.)
    • Have your PAs complete the necessary forms and training
  • Personal Assistants
    • Work with your consumer to initiate the transition
    • Fill out, sign, and submit the necessary forms and documents (online through the PPL @ Home system or in-person at our Independent @ Home office.
    • Complete a health assessment (only if expired)
    • Complete the necessary PPL trainings

Staying Connected

Please reach out to us at 1-800-234-2211 for assistance with the transition process. For Payroll questions contact PPL at  1-833-247-5346 (TTY: 1-833-204-9042). You can also find more information about PPL and CDPAP at PPL’s website, pplfirst.com/cdpap.